Privacy Policy

Privacy Policy

Welcome to MamaBear. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Last Updated: June 18, 2026

By using our website, you agree to the practices described in this Privacy Policy.

What We Collect

Personal Data

Information required for accounts, orders, and support.

How We Protect

Safeguards

Administrative, technical, and physical protection controls.

Your Control

Privacy Rights

Access, correction, deletion, restriction, and portability rights.

1. Information We Collect

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (processed securely through third-party payment providers)
  • Account login credentials

Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral website
  • Cookies and similar tracking technologies

2. How We Use Your Information

  • Process and fulfill orders
  • Deliver purchased products
  • Process payments
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our website and services
  • Personalize your shopping experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send promotional emails (only if you have opted in)

3. Payment Information

We do not store your complete payment card information on our servers.

Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Keep you signed in
  • Analyze website traffic
  • Improve website performance
  • Personalize content and advertisements where applicable

You can disable cookies through browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

  • Shipping and courier companies
  • Payment processors
  • Website hosting providers
  • Analytics providers
  • Marketing service providers
  • Government authorities when required by law

These parties only receive information necessary to perform their services.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your orders
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When no longer required, data is securely deleted or anonymized where appropriate.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your data (data portability)

To exercise these rights, contact us using the details listed below.

9. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may receive updates about new products, promotions, and special offers.

You may unsubscribe anytime via the "Unsubscribe" link in our emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before sharing personal information.

11. Children's Privacy

Our website is not intended for individuals under the age required by applicable law to use our services independently.

We do not knowingly collect personal information from children. If such data is identified, we will take steps to delete it.

12. International Data Transfers

If you access our website from outside the country where our servers are located, your information may be transferred to and processed in another jurisdiction.

By using our website, you consent to such transfers where permitted by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes become effective indicates acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, contact MamaBear at:

Email: support@mamabear.id

Business Hours: Monday-Friday, 9:00 AM-6:00 PM (Local Time)

Please include your name, email address, and details of your inquiry so we can assist you promptly.