Terms of Service

Terms of Service

Welcome to MamaBear. These Terms govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

Last Updated: June 18, 2026

If you do not agree with these Terms, please do not use our website.

User Responsibilities

Eligibility & Conduct

You must provide accurate information and use the site lawfully.

Order Terms

Payments & Fulfillment

Orders may be refused, cancelled, or limited at our discretion.

Legal Scope

Liability & Law

Includes warranties, liability limits, and governing law terms.

1. Eligibility

  • You are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • The information you provide is accurate and up to date.

2. Account Registration

You may be required to create an account to access certain features. You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • All activities that occur under your account.
  • Promptly notifying us of any unauthorized access or security breach.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Orders and Payments

By placing an order, you agree that:

  • All information provided is accurate.
  • You are authorized to use the selected payment method.
  • Payment must be successfully processed before your order is fulfilled.

We may refuse, cancel, or limit orders at our discretion, including orders suspected of fraud or unauthorized activity.

4. Pricing and Availability

We strive to ensure all product information is accurate. However, we reserve the right to correct pricing errors, update descriptions, modify availability, and cancel impacted orders.

If your order is canceled after payment, a full refund will be issued.

5. Shipping

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Weather conditions
  • Natural disasters
  • Other circumstances beyond our reasonable control

Risk of loss transfers to the customer once the order has been delivered to the provided shipping address.

6. Returns and Refunds

Returns and refunds are subject to our Refund Policy. Please review our Refund Policy before making a purchase.

7. Product Information

We make every effort to display products accurately. However, product colors may vary by screen, dimensions may vary due to tolerances, and packaging may differ from images shown.

We do not guarantee that product descriptions are completely free from errors.

8. Acceptable Use

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to gain unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with the operation or security of the website.
  • Copy, scrape, or reproduce website content without permission.
  • Use automated tools to access the website without authorization.

Violation may result in suspension or termination of your access.

9. Intellectual Property

All content on this website, including but not limited to, is owned by or licensed to MamaBear and protected by applicable intellectual property laws:

  • Logos
  • Trademarks
  • Product images
  • Graphics
  • Text
  • Videos
  • Website design
  • Software

You may not reproduce, distribute, modify, or use our content without prior written permission.

10. Third-Party Services

Our website may integrate with or link to third-party services, including:

  • Payment providers
  • Shipping companies
  • Analytics services
  • Social media platforms

We are not responsible for the content, policies, or practices of third-party services.

11. Disclaimer of Warranties

Our website, products, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim all warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

We do not guarantee the website will be uninterrupted, error-free, or free from harmful components.

12. Limitation of Liability

To the maximum extent permitted by law, MamaBear and its personnel will not be liable for indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of or inability to use the website
  • Delayed or failed deliveries
  • Data loss
  • Service interruptions
  • Unauthorized access to your account
  • Errors or omissions in website content

Our total liability for any claim will not exceed the amount paid for the applicable order.

13. Indemnification

You agree to indemnify and hold harmless MamaBear, its affiliates, officers, employees, and agents from claims, damages, liabilities, losses, or expenses arising from:

  • Your violation of these Terms.
  • Your misuse of the website.
  • Your infringement of another person's rights.

14. Termination

We reserve the right to suspend or terminate your access to the website without prior notice if you violate these Terms or engage in conduct we reasonably believe is unlawful, fraudulent, or harmful.

15. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the jurisdiction in which MamaBear operates, without regard to conflict of law principles.

Any disputes arising under these Terms are subject to the exclusive jurisdiction of competent courts in that jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with an updated "Last Updated" date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

17. Contact Us

If you have questions about these Terms of Service, please contact us:

Email: support@mamabear.id

Business Hours: Monday-Friday, 9:00 AM-6:00 PM (Local Time)

Please include your name, contact information, and details of your inquiry, and we will respond as soon as reasonably possible.

Contact MamaBear